Politique de remboursement

REFUND & SATISFACTION POLICY

At Montreal Pro Cleaning Inc., we stand behind the quality of our work and the products we provide. Below are our policies regarding service satisfaction and product returns.

1. SERVICE SATISFACTION & CANCELLATIONS

Because cleaning is a personalized service, we do not offer monetary refunds once a service has been completed. However, your satisfaction is our priority.

  • Our Satisfaction Guarantee: If you are not completely satisfied with our service, please contact us at info@montrealprocleaning.com within 24 hours of service completion. We will review your concerns and, if approved, we will send a team back to re-clean the specific areas at no additional charge.

  • Cancellations & Rescheduling: We require at least 24 hours' notice for any cancellation or rescheduling. Appointments cancelled with less than 24 hours' notice will incur a cancellation fee equivalent to the cost of the scheduled service.

2. PRODUCT RETURNS (IF APPLICABLE)

If you have purchased physical cleaning supplies or products from us, we offer a 30-day return policy. You have 30 days after receiving your item to request a return.

  • Eligibility: To be eligible, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

  • Return Process: To start a return, contact us at info@montrealprocleaning.com. If your return is accepted, we will send you a return shipping label and instructions. Items sent back to us without first requesting a return will not be accepted.

  • Return Address: 1984 rue Notre-Dame-de-Fatima Laval (Québec) H7G4X8 Canada

3. DAMAGES, ISSUES & EXCEPTIONS

  • Damaged Items: Please inspect any product orders upon reception and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.

  • Non-Returnable Items: We cannot accept returns on perishable goods, custom/personalized products, personal care goods (beauty products), or hazardous materials (flammable liquids or gases).

  • Sale Items: Unfortunately, we cannot accept returns on sale items or gift cards.

4. EXCHANGES & REFUNDS

  • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval status. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Delayed Refunds: If more than 15 business days have passed since we approved your return and you have not seen the credit, please contact us at info@montrealprocleaning.com.

5. EUROPEAN UNION 14-DAY COOLING OFF PERIOD

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must remain in its original condition (unused, with tags, and original packaging).

Questions? For any questions regarding our policies, please reach out to us: Email: info@montrealprocleaning.com Phone: (514) 660-2800